About Us

Puerto Rico Tour Desk

Puerto Rico Tour Desk is a company created in 2014 by a Concierge group who decided to make a corporation that provides the highest-quality level of service. We are endorsed by the Puerto Rico Tourism Company. Furthermore, our team consists of people from different generations including “Baby Boomers, Generation Y, X and Millennials”. Our diversified background enables us to connect and work with various types of people. In Puerto Rico Tour Desk, we strive for innovation by always keeping up with the latest technology and adapt to change. We promise to be excellent, if not the best, tour guides by continuously learning about nature, conservation and safety procedures in order to provide our customers with as much valuable information as possible while ensuring their safety. We respect nature and our environment so we heavily promote and practice recycling. For example we recycle bottles and keep the caps to donate to kids with cancer and their families. We support our local economy and small businesses by buying fruits from local vendors to provide to our guests during our tours. We are very proud to be able to give back to our society and to have turned our hobby into our profession that we can continue to be very passionate about.

Values

In Puerto Rico Tour Desk, we value the dedication and commitment of our partners who always recommend our service. We prioritize our employees’ satisfaction and provide them with all that the company can provide. We value our tourists who choose our service and who help provide promote us via social media or by word of mouth. In Puerto Rico Tour Desk, we help small to medium companies economically by leveraging them for our needs and to help provide for our guests. We promise to give back to the economy, guests and employees and benefit our society.

Mission

Contribute to the tourism of Puerto Rico with excellent excursions and high-quality service for our visitors. We differ from the rest of our competitors because we visit places that have low foot-traffic – the so-called non-touristy parts. We always strive to attract different crowds in order to show them what Puerto Rico has to offer.

Vision

To be recognized as the leading tour company that provides the highest standard of service for our visitors and residents of Puerto Rico. We create new excursions, find new destinations and are always keeping up with the new trends of tourism and latest safety procedures.

Our Team

Frankie Aponte

Tour Designer & Tour Guide

Young, energetic and adventurous traveler who is passionate about nature, Frankie has spent years traveling the world and exploring new cultures. Frankie’s passion began when he graduated from high school and decided to devote his studies to hospitality and tourism. Frankie holds an associate degree in Airlines, Bachelor’s degree in Hotel and Restaurant Management, Bachelor’s degree in Culture Tourism (Tourism), and Post Degree in Production and Events Marketing. He is currently doing a Sustainable Tourism, Ecotourism and Agri-Tourism certification.

His extensive experience as a waiter, bartender, and recently-achieved Concierge Tour Guide Certificate has given him the work ethic and people skills necessary to manage groups of all ages and backgrounds. Frankie has been with Puerto Rico Tour Desk Company from day one and always considered himself a tour guide without the title. He took the advice from Confucius – “Choose a job you love, and you will never have to work a day in your life” – and he plans to continue spreading his passion for nature and transferring his valuable knowledge to curious travelers for years to come.

As an avid traveler, Frankie has worked all his life to explore new countries. He enjoys being a tourist, and after every trip he is inspired with new ideas for his tours. Following is a list of the places he has visited:

USA (15 states mostly national parks), Canada (Toronto, Niagara), Mexico (3 times), Guatemala, El Salvador, Nicaragua, Costa Rica, Panama, Colombia, Ecuador (Galapagos), Peru (Machu Picchu), Brazil, Argentina (Iguazu Waterfalls, Glaciers), Dominican Republic (3x), Cuba (2x) Southern Caribbean Cruise (6 islands).
Frankie’s interests include traveling, caving, rivers, waterfalls, hiking, cliff jumping, history, museums, national parks and everything that will give him an adrenaline rush.

Diana García

Tour Guide

Traveling made Diana discover her passion as a tour guide and become an ambassador of Puerto Rico.

Having graduated with a bachelor’s in graphic design, Diana can also speak to the architectural styles and how it relates to the events during that time.

Before becoming a tour guide, Diana worked in various professions, all related to the hospitality and customer service.

Her knowledge of art, experience in hospitality, and her love of Puerto Rico combined gives her the perfect foundation to talk about the heritage of Puerto Rico, via nature walks, art, and history museums.

Diana enjoys traveling as well. She’s visited Mexico, Peru, Columbia, Costa Rica, Spain, France, Italy, Austria, Switzerland, New Orleans, Chicago, Milwaukee, New York, Florida, Dominican Republic, and Southern Caribbean islands.

Besides traveling, Diana also loves discovering hidden beaches – especially on an island that practically has a beach in every other corner.

Here are some reviews for Diana:

Highlight of trip so far

Diana was an enthusiastic and attentive tour guide and we had a lovely time hiking and swimming in El Yunque National Park. Ask her to take you to the kiosks at the beach for delicious empanadas and a magnificent view after you are done hiking.

Fun tour of El Yunque in October ’22

Our driver/tour guide Diana communicated with us before the pick-up, was on time, was so friendly and warm as we drove to get the other guests. She made the drive to El Yunque informative and fun and was able to answer almost every question we had. If she didn’t know, she apologized and then found the answer later (do snails lay eggs? What is the latitude of PR?).

The park is still recovering from storm damage so some of the hikes we would have done were not available. We climbed a tower and swam in Río Mameyes, in addition to some other good spots she took us to. Diana regularly offered us cold water and gave us disposable washcloths to clean our hands before lunch. She drove us to a roadside food stand that had plenty of local options and we all enjoyed a nice lunch.

Luis Alicea

Tour Guide

Born and raised in Puerto Rico, Luis is known for the love and passion that he feels for his beautiful island.

He holds two degrees: a B.A in Hotel and Restaurant Administration and another B.A. in Tourism Culture.

Luis first started in the tourism industry as a tour guide in a coffee plantation where he learned about agriculture and the coffee process.

Luis is continuously learning. He is eager to learn as much as possible about nature, history, and the different cultures of Puerto Rico.

Here are some reviews for Luis:

Birthday Vacay

This tour and experience would have been amazing without Luis as our guide. He went far and beyond to make it a special trip. Thanks for everything. See u soon

Best tour ever

My bf & I are both from Puerto Rico but had never experienced el Yunque before. We decided to celebrate my bday by coming to PR and el yunque was my favorite way to spend today. This tour was not only amazing but educational we got to hike, swim in the river and eat some yummy snacks & ofcourse take lots of pictures. Puerto Rico has so much beauty it was a completely amazing experience to view it with our Tour guide Luis who has estensive love & knowledge for our island. We will definitely come back and recommend this tour. See you again

Wonderful experience!

Great visit of El Yunque National Park! We could not have asked for a better guide than Luis! Luis is so knowledgeable and can give you information on all plants you encounter in the forest. He can also talk about the history of Puerto Rico.

We really had a great time ! Please look for Luis when you travel to PR and want to visit !